Report a problem

MiruXR is made by one developer, and your reports are how it gets better. The fastest way to help is to send a diagnostic report from the app and tell us its code.

iPhoneAndroid

Send a diagnostic report from the phone

1. Plug in the glasses.
2. On the phone, open Settings > Support > Diagnostics.
3. Tap Run full diagnostics. Keep the glasses still on a table for a few seconds while it checks their sensors.
4. Tap Send to support.
5. MiruXR shows a short code (8 letters and numbers). Write it down.

The report has information about your phone, your glasses and how they connect.

Send it from the glasses

When MiruXR shows the "Glasses without sensors" notice, you can tap Send report right there. The notice then shows the code of the report.

Tell us what happened

Post in our Discord with:

• The report code.
• Your phone model and its iOS or Android version.
• Your glasses model.
• What you did and what happened. Does it happen every time, or only sometimes?
• If you can, a short recording. The record button on the controller records exactly what you see in the glasses. See Record the glasses view.

Before you report

These pages solve the most common problems:

• Glasses not detected
• Head tracking problems
• Picture and display problems
• Samsung phones